Privacy Policy


Border Osteopaths collects and uses personal data to help us provide our treatment service to you. Data includes information such as your name, address and telephone number, email address and what you may say in correspondence that could identify you. This policy applies to us as a ‘data controller’ with respect to the personal data of our website visitors. It describes what data we collect, how we collect it, why we use it and how you can take control of it.

What information do we collect?

We may process personal information that you submit to us from the “Contact Us” page on our website or from any of the email links available throughout the site to contact you in response to your emails. We record your request and our reply to maintain the efficiency of our business.

We also collect information when you use our website via cookies. Insofar as those cookies are not strictly necessary for the provision of our website and treatment service we will ask you to consent to our use of cookies when you first visit our website. We may process data about your use of our website. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. We process usage data to monitor and improve our website.

How we use information

We limit the use of data we collect to delivering our treatment service or contacting you regarding this and to help us analyse what information on our website is most relevant to you.

We will not share your personal data with third parties.  

We may contact you about our service where you have asked this, via email, telephone calls, text messages or by post.

Data Security

We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

We use encryption to protect data transmitted to and from our site. However, no data transmission over the Internet is 100% secure, so we can’t guarantee security.

We hold personal data only for as long as necessary to provide the services you have requested. Thereafter, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

How you can update or delete your data

If you ask us to update or delete your personal data, we will honour this if it is no longer necessary for medical or legal or contractual record keeping requirements. You can contact us about this using the details in the ‘Contact Us’ section below

Changes in our Privacy Policy

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

Contacting us

If you have any questions or concerns about our Privacy Policy, our practices or our service, please contact us by email at Alternatively:

By Post: Border Osteopaths, 9 The Square, Kington, Herefordshire HR5 3BA

By Phone: 01544 239210